Issue 7

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    Thomson pips OTAs to lead retailers

    Thomson, the brand owned by TUI Travel, was able to celebrate a rare win against its online rivals after being named the highest ranking travel website in the UK, according to Hitwise. The announcement came after its parent company announced plans to expand its online presence and was an indication that the long-established brands may [...]
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    Think global, tax local

    A ruling in Houston has found that online travel agents do not have to pay or collect taxes relating to hotel occupancy, in contrast to a ruling which covered much of the rest of Texas, and similar cases in other parts of the US.   This small win shows the environmental complexity that global players [...]
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    Yelp ruling gives hope to TripAdvisor

    A US legal ruling could give hope to TripAdvisor in fighting off the myriad lawsuits currently being levelled at it. A judge in San Francisco has thrown out two lawsuits against Yelp, the website which, like TripAdvisor, is based on user generated customer reviews. The judge made the dismissal on the grounds that Yelp was [...]
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    Managing your relationship

    Much like the consumer who has upgraded their turntable only to learn about the iPod, hotels have historically tended to wake up and find that technology has galloped far ahead of them. Just as revenue management is trickling down through the sector, a report from Amadeus has called for greater sophistication and to focus more [...]
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    Expedia warming to hotels

    Expedia is set to increase its focus on the hotel sector, against the less-profitable airline and car rental sectors, after reporting third-quarter results which saw the company miss revenue expectations. For hoteliers, the move could mean that their relationship with the online travel agent could become more supplier friendly, amid speculation that, for the big [...]