Issue 7: 17th February 2014

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    MakeMyTrip’s global move

    India-based MakeMyTrip has acquired EasyToBook.com for a total of USD5m, opening the online travel agent up to the European and North America markets. The company is also expected to benefit from last week’s decision by the Indian government to loosen visa restrictions for visitors to the country. Established in 2004, EasyToBook offers its customers online [...]
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    TripAdvisor gets personal

    TripAdvisor said that it was planning to offer a more personalised service for consumers to use during their trips. The news came as a couple in Scotland lost a legal bid to force TripAdvisor to disclose reviewers’ contact details, safeguarding the company’s core principle of anonymous user reviews. Speaking at an earnings call for the [...]
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    Credit card breach highlights franchise risk

    White Lodging, a management company with hotels franchised across a number of hotel brands, said that it had seen a number of credit card breaches at food and beverage outlets at 14 hotels. The issue illustrated the importance of operators ensuring that all points of contact with the customer were secure, even those out of [...]
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    Google settles EU antitrust probe

    Google has agreed a deal with European Commission regulators to change the way it presents search results, bringing the antitrust probe in the region to an end. The agreement, which did not go out to consultation, was attacked by lobby group FairSearch as “worse than nothing”, despite the EC claims that it restored “a level [...]
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    Expedia gets media boost

    Expedia said that it had seen its media division drive “strong revenue growth” in the fourth quarter, alongside its Trivago brand. The company was confident looking into the new year, as room night growth accelerated and the group put last year’s warnings over competition behind it. Dara Khosrowshah, president & CEO, said that the group [...]