Issue 6: 15th February 2013

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    Expedia views China return

    Expedia is looking at building its presence in China through its own website and partnerships with local players. The news came as eLong, in which Expedia sold its stake last year for USD671m, confirmed that it was going private. Mieke De Schepper, VP Asia-Pacific at Expedia Lodging Partner Services, told the local press in China: [...]
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    Wyndham drives direct bookings

    Wyndham Hotel Group is reported to be piloting a new distribution programme aimed at increasing direct bookings. The company, which is also bringing much of its online marketing in-house, is planning to offer its franchisees a less-costly method of distribution than that offered by the online travel agents. The group’s new distribution programme has been [...]
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    Hyatt swaps desks for iPads

    Hyatt Hotels Corporation has replaced front desks at its Andaz brand with roving “hosts” equipped with iPads. The idea came out of experiments conducted in the company’s eight ‘lab’ hotels, sites set up to assess new ideas before launching them on consumers. The lab hotels, four of which are in the US, with the remainder [...]
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    Expedia guarantees feedback

    Expedia has appointed Feefo to generate autenticated feedback for its listings, a move which the group expects will attract more customers. Feefo is able to guarantee that feedback is genuine, as only customers who have bought products and services from its clients are invited to comment. Expedia is, for the moment, also keeping its TripAdviser [...]
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    Thomas Cook, TUI, cut losses

    Thomas Cook and TUI Travel both narrowed their first-quarter losses, as the average price of summer holidays increased. Both companies have benefited from the UK consumers’ fear of a washout summer, but both have also been pushing their online offerings to compete with the online travel agents. At TUI, average selling prices for the summer [...]
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    Rising OTA commission nightmare

    The rate at which travel agent's commission has risen in the past 10 years is every hotelier's nightmare, according to David Bailey, deputy managing director at consultancy TRI Hospitality. And this pain, which was particularly being felt by hotels in the UK provinces, was laid firmly at the door of online travel agents. Bailey was [...]