Issue 56: 14th December

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    Social media mobilised

    The use of mobile devices to access social media increased by 63% on the year in July 2012, according to the latest report from Nielsen and NM Incite. Mobile apps have seen their usage rise by 120%, indicating that money invested by operators including InterContinental Hotels Group in apps has not been money wasted. The [...]
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    Reviews drive engagement, says TripAdvisor

    Hotels that respond to reviews enjoy greater engagement with potential customers, according to a recent report by TripAdvisor. According to the study, even a small increase in the number of reviews a property receives helps drive more interaction from travellers. The TripAdvisor study found that a greater number of reviews attract more attention from travellers, [...]
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    European online travel market ‘feeble’

    Europe’s online travel market will report double-digit growth this year, according to PhoCusWright's European Online Travel Overview Eighth Edition. The rate of growth will fall from 17% last year to 10%, as uncertainty in the region continues to affect travel decisions. Online travel agents are expected to see 13% growth, against only 8% for suppliers. [...]
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    TUI – not all about the package?

    TUI Travel reported full-year pre-tax profits of GBP201m, against GBP144m in the prior year, in contrast to package-holiday rival Thomas Cook’s lacklustre results in the previous week. Although the group’s CEO, Peter Long, hailed “a renaissance” of the package holiday, results indicated that the company’s bed bank business as well as its accommodation-only OTA LateRooms/AsiaRooms [...]
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    Norway leads Expedia revolt

    A group of 500 hotels in Norway are leaving Expedia’s Hotels.com, citing high commissions and unfair business practices. The hotels have in particular objected to paying for business delivered from their domestic markets and are also seeking the ability to have differentiated rates on their own websites and on the OTAs. If successful, the move [...]