Issue 46: 9th October 2012

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    Drip pricing under fire

    The hotel industry’s growing dependence on charging for extras – often for what consumers consider essential parts of their hotel experience – is under scrutiny by the US Federal Trade Commission. The practice, which is known as “drip pricing” is reckoned by a New York University study to be on the increase, and this year [...]
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    Emerging challenge

    Europe’s largest tour operator, TUI, has this week made a strategic acquisition in the Brazilian travel market, buying online hotel booking site Malapronta.com. The purchase points not only to UK-listed TUI’s international ambitions to grow as an online travel provider, but also hints at the challenge of breaking into the online component of emerging markets. [...]
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    AirBnB claims early scalps in mobile battle

    AirBnB, a web site that links private and small time apartment providers with potential guests, claims more than a quarter of its traffic is now coming from mobile and tablet sources. The company’s experience is, however, at odds with the experience of others who are still struggling to see mobile apps and websites delivering a [...]
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    Conference rooms go high tech

    Marriott has launched a joint venture with office furniture specialist Steelcase to help “reimagine” its conference room spaces to suit new technologies and new ways of working. The result, workspring by Marriott, is currently being trialed at the Redmond Marriott in Seattle. The idea is to respond to changes in the way people meet, work [...]