Issue 42: 7th September 2012

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    Wi-Fi for free?

    The arguments for hotels charging for Wi-Fi access are continuing to weaken, as travellers increasingly view the service as a basic necessity. A new survey by Sheraton underlines the importance of providing good Wi-Fi – while noting their hotels are offering it for free in more locations. And Accor has indicated it will be making [...]
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    Bolting the door…….

    Hotel lock maker Onity has come up with a fix for millions of hotel room locks, following evidence that the units could be easily hacked. But hotel owners will have to bear some of the costs of this essential upgrade. The potential for a safety breach was raised at a US security conference at the [...]
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    Who fixed the price?

    Regulators on both sides of the Atlantic are squaring up for a battle with hotel brands and online travel agents, amid repeated allegations of price fixing. A California lawsuit says there is clear evidence that online travel agents and major hotel groups conspired to restrict room discounts. And this view is shared by regulators in [...]
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    New tool promises better reviews

    Tripadvisor has launched a new tool enabling hotel owners to gather user reviews on their own websites. The tool will allow guests can fill in a review form embedded on the hotel’s own site, which will then be uploaded onto the hotel’s profile on Tripadvisor. Tripadvisor has promoted the widget as a way for hoteliers [...]
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    An agency model for Expedia

    In a major policy reversal, Expedia seems to be moving towards a more agency-based model in contract renegotiations with hotel companies. This will give control over pricing back to the hotel, addressing one of the key criticisms of working with Expedia on the dreaded merchant model. Implemented during the major downturn in travel following 9-11 [...]