Issue 41: 17th November 2014

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    I, you and robot

    Hotels should be cautious when employing technology such as automated check-in, in case guests feel their attention has been divided. A study from the Cornell Center for Hospitality Research concluded that, to prevent technology getting in the way of service, it should be situated a distance from “frontline agents”. Michael Giebelhausen, an assistant professor at [...]
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    Loyalty and deals driving growth

    Orbitz Worldwide, Travelport and Amadeus were all confident of future growth after seeing solid results in the third quarter. The three were variously looking to loyalty and past deals to push their businesses forward, with the theme being that there was indeed strength in numbers. At Orbitz Worldwide, the group increased room night sales 19% [...]
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    Avvio gets backing

    Avvio, which provides advanced booking conversion software, has seen a GBP3.5m investment from Calculus Capital. The company said it would use the funding to accelerate its roll out in the UK, expand its marketing efforts and continue to evolve its booking conversion technology. Avvio’s products are focused on driving bookings direct to hotels, at a [...]
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    HotelTonight bolsters team

    HotelTonight has announced a number of new hires at its headquarters, with employees joining from companies including Airbnb and Beats Music. The enlarged team will focus on the company’s decision to extend its booking window to a week, its first strategic move since its investment from Starwood Capital. Joining the group as chef marketing officer [...]
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    Travel hacked off

    Customers of Booking.com and Hilton Worldwide are reported to have been the victims of hackers. At a time when products such as Apple Pay mean that consumer focus on online security is increasing, the hospitality sector has once again shown that it remains vulnerable. At Booking.com, the company said that it had compensated up to [...]