Issue 41: 10th December 2013

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    Business travellers favour brand sites

    Business travellers have increased their use of brand.com sites over online travel agencies in the past year, according to the latest study from Google. The corporate market also spends more time than average researching in an attempt to find better value, the study said. According to Google’s Think Insight report, 65% of business travellers booked [...]
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    Scandic leads in mobile check-out

    Scandic Hotels is rolling out mobile check-out across its portfolio, the first such offering for any hotel chain. The company said that it was “something guests have been waiting for”. It is also likely that the technology will cut costs for the group. All of the group’s Nordic hotels will offer the service by mid-November [...]
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    ROI in social media calculated

    The hotel sector is now able to factor online reputation into pricing decisions, according to Ideas. The company has produced a tool which includes reputation management data from online travel agencies, review sites and social media platforms. The new feature, which is currently in beta-testing and should be available mid-2014, will combine Ideas’ pricing data [...]
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    Fine for negative review

    A couple in the US are facing USD3,500 fine for leaving a negative review on a retailer’s website. KlearGear.com said that the couple’s move was in breach of a non-disparagement clause in the terms of use contract, a clause which is increasingly being used by retailers as a method of protection against unfavourable comments. The [...]
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    They’re watching you

    With the UK now recognised as having the largest number of surveillance cameras trained on its citizens in the world, it could be assumed that the public was used to it. Delegates at the recent Hospace conference in London heard how this was far from the case, as members of the hospitality sector railed against [...]