Issue 4: 1st February 2013

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    TripAdvisor launches blackmail tool

    TripAdvisor has launched a tool to help hoteliers act when they are being blackmailed by a guest over a potential bad review. Guests threatening to leave poor reviews if a refund or upgrade is not forthcoming has been an ongoing problem for hotels using the website, which does not require verification from the reviewer that [...]
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    Conrad’s backroom boy

    Conrad Hotels & Resorts’ Concierge app has been described as the first service-enabled technology “to be completely integrated with hotel management systems”. The app will, the brand said, allow it to make its service even more personalised, having noted that nearly 75% of consumers used a smartphone, tablet or computer when booking elements of their [...]
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    Mobile mobilises

    The importance of mobile as an online travel booking channel is growing, according to a research note by Nomura. The study warns that hotel operators are being left behind by the online travel agents, who look set to become the consumers’ ‘go-to’ apps unless competition increases. The report, which focused on the OTAs, found that [...]
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    Marriott meeting online

    Marriott International is trialling an online booking platform, known as Workspace on Demand, for work and meeting spaces. The company said that the move was driven by an increase in mobile workers, a trend which has so far gone un-served by either operators or the online travel agents. Marriott said that, according to research firm [...]
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    Failure to communicate

    Providing telephones in guest rooms has gone from being a revenue generator to a cost, according to a recent study by PKF. The report illustrated what hotels have only just begun to realise; that their telecom strategies need to be revised to meet consumer expectations while still being cost-effective. According to US-based PKF Hospitality Research, [...]