Issue 38: 12th November 2013

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    Tesco eyes up consumers

    Tesco is to install screens with facial recognition technology which can identify the age and sex of shoppers at its petrol stations. The screens will show targeted adverts, in a move which is likely to be replicated across the retail sector and could be of use in hotels. The OptimEyes system, owned by Amscreen, incorporates [...]
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    Air France flies into Twitter storm

    Air France saw mentions on Twitter spike after a blog post by a customer complaining about its service following a delayed flight went viral on social media sites. Despite the sudden increase in activity, there was no increase in response from the company’s high profile social media team, according to analysis by Unmetric. The carrier’s [...]
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    Thomas Cook launches tech brand

    Thomas Cook has launched a new range of high-tech resorts aimed at families, with 10 sites available for summer 2014. The move is the latest in the company’s efforts to be more technologically savvy, after having invested much effort in updating its distribution in recent years. The group said that the brand, called SunConnect, was [...]
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    MakeMyTrip increases hotels focus

    MakeMyTrip reported a 3.8% increase on the year in second-quarter revenue, to USD47.4m, aided by the acquisition of HotelTravel. The group said that it would continue to refocus on its hotels and packages business, while also driving its mobile offering. In a call to analysts, Rajesh Magow, the group’s CEO, said: “Developing and growing the [...]
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    Expedia’s ‘uphill climb’

    Expedia’s CEO Dara Khosrowshahi told analysts that the group faced an “uphill climb” in Europe, where it competes with Booking.com. The comments were made as a research note from Evercore attributed Booking.com’s success to its focusing paid search on destinations rather than origins, in contrast to its rivals. In August Evercore described Booking.com as enjoying [...]