Issue 3: 25th January 2016

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    Sternlicht attacks Marriott

    Marriott International has come under attack from Barry Sternlicht, founder & former CEO of Starwood Hotels & Resorts. Discussing the group’s acquisition of his former company, Sternlicht said that chairman Bill Marriott “didn’t believe in the Internet”, or that “it would hurt us”. Sternlicht did, however, echo Marriott International’s president & CEO Arne Sorenson’s own [...]
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    BHA attacks ‘industrial’ sharing

    The British Hospitality Association has accused sharing platforms such as Airbnb of being ‘industrial in scale’ and ‘endangering the safety of the public’. The comments are counter to the view of the UK government, which has changed legislation to make it easier for businesses in the sharing economy to operate. British Hospitality Association CEO Ufi [...]
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    Hyatt hack hits global hotels

    Hyatt Hotels Corporation has revealed further details about the hack last year which affected its customer payments system. The company revealed that around 250 of its hotels were hit, with 100 in the US and the rest around the world, across a number of brands. The group said it had completed its investigation and found [...]
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    Travellers ‘addicted to mobile’

    Travellers rate their smartphones as the most indispensable item they carry with them when they travel, according to a study from Expedia and Egencia. The report underlines the growing importance of mobile booking and of providing adequate Wi-Fi to meet travellers’ needs. Smartphones were ranked as more important than toothbrushes, deodorant and a driver’s licence. [...]
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    Accor adds experience

    Accor Hotels has launched a series of ‘experience-based rewards’ for its loyalty programme members. The announcement came as research increasingly finds that loyalty is not engendered by points-based systems. Accor Hotels has launched The Elite Experience, which offers members the opportunity to experience “exclusive, tailored and memorable moments” using points accumulated as part of Le [...]