Issue 29: 9th September 2013

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    HRS sticks with deals on Facebook

    HRS has developed an app which allows it to share deals through Facebook. The app was launched as Facebook cancelled its own deals product and comes at a time when deals sites are suffering what could best be described as mixed fortunes. HRS, which has almost 237,000 likes on Facebook, was reported to have seen [...]
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    Tripadvisor opinion, not fact

    Tripadvisor has successfully defended itself against accusations of defamation from a hotel which topped its 2011 list of America’s dirtiest hotels. A judge ruled that travellers could not take the ranking as a statement of fact and that website operators had broad protection from lawsuits over reader-generated reviews. Kenneth Seaton, owner of the Grand Resort [...]
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    BA crashes on Twitter

    The disgruntled son of a British Airways customer paid more than USD1,000 for a promoted tweet to raise the profile of his complaint. The move illustrates the power individual consumers can now wield on social networks and makes it ever more important than ever that companies monitor and adequately respond to Twitter tantrums. Hasan Syed, [...]
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    Kayak takes on Tripadvisor with verified reviews

    Kayak has redesigned its homepage and announced that it will now be using only verified reviews on its website. Such a move is not surprising as the brand is facing increased competition from review site Tripdavisor, which has recently launched its own competitive meta-search product. Kayak will no longer use reviews from Tripadvisor as they [...]
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    China’s travel market nears USD100bn

    China will see double-digit online travel gross bookings growth through 2015, to exceed USD30bn, according to a new PhoCusWright Global and Asia Pacific Edition report. The study found that online gross bookings were growing at three times the pace of the overall travel market, as illustrated by recent results from Ctrip, which saw hotel room [...]