Issue 24

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    Search weighing down CRS

    The continually increasing volume of booking options is causing growing stress on hotels companies’ central reservation systems, according to a study undertaken by Pegasus. The report found that look-to-book ratios were at record highs. For hotels, the need to upgrade systems looks to have become more pressing, although there are hopes that the growing power [...]
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    HRS boycott marks growing operator strength

    HRS has come under growing attack from hotels in Germany after attempting to increase its commission payments and invoke a clause giving it preferential treatment over rival agents. The company has now seen regionalised boycotts and, although a national boycott is not planned, the activity looks set to continue. While accusations of anti-competitive tactics have [...]
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    Starwood app builds on loyalty revamp

    Starwood Hotels & Resorts has announced a new app for its Starwood Preferred Guest members, which allows guests to search and book across the company’s estate, as well as remaining in contact during their stay.  The launch comes after comments at the International Hotel Investment Forum in Berlin earlier this month which suggested that hotel [...]
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    Kayak changes as metasearch wanes

    Kayak is to increase its focus on hotel sales as it moves closer to the role of online travel agent and further from its original metasearch model. The company saw its hotel revenue grow by 40% in 2011, with the sector described as offering “attractive opportunities for future growth”. The comments were made just before [...]