Issue 24: 8th July 2013

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    Jin Jiang’s same-day app

    Jin Jiang Hotels has launched a same-day booking app, which it claims is a first for the Chinese market. The group said that the app offered the best rate available for that day and was an alternative to the intermediaries offering last-minute services. Cinn Tan, senior VP marketing & sales at Jin Jiang International Hotels, [...]
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    Farewell front desk

    Marriott International has launched a mobile check-in using an app for its reward programme members. The news came as Premier Inn announced online check-in, with more and more brands aiming for the day when they no longer have a need for a front desk. At Marriott, all Marriott Rewards members can check-in after 4pm the [...]
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    LodgeNet returns as Sonifi

    LodgeNet Interactive has come back from bankruptcy as Sonifi Solutions, with USD60m in new funding from Colony Capital. The company said that it had a “renewed focus on the content and connectivity solutions”, at a time when guests are increasingly taking their own content to hotels. LodgeNet breached its credit agreement’s leverage covenant in the [...]
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    Burying bad news

    Reputation Changer has changed its name to Brand.com, in a move it says will underline the importance of online reputation to a client’s brand. The company said that it could help hotels to bury negative reviews “to help fixed a tarnished online reputation” at a time when customers are increasingly making buying judgements based on [...]
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    OTAs under attack in France

    UMIH, the French hotel employees’ union, has complained to the country’s Competition Authority about the actions of Expedia, Booking.com and HRS. The union accused the OTAs of unfairly blocking hotels from offering lower rates through other reservation services. The move came a week after OTAs in the US were told to pay back taxes, with [...]