Issue 23: 22nd June 2015

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    Best rate critical for direct bookings

    Close to 75% of people would book directly with a hotel if they could be sure of getting the best deal, according to a study by Triptease. The company warned that consumers were also put off by poor interface design and prices not being shown in the right currency, feeding the need of potential guests [...]
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    Expedia ups mobile ante with ‘pay later’

    Expedia has added a ‘book now, pay later’ feature to its app which enables customers to reserve a room with no payment until check-in. The move comes one week after Omni Hotels & Resorts claimed to be the first luxury hotel brand to offer a 24-hour “courtesy hold” for reservations made through mobile devices, as [...]
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    Marriott makes Netflix play

    Marriott International has confirmed that guests staying at select Marriott Hotels in the US will be able to subscribe to Netflix or sign into their existing accounts through the hotel’s internet-connected TVs. The move, previously revealed in Hotel Analyst Distribution & Technology, sees the company acknowledge that guests are increasingly providing their own content. With [...]
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    Priceline backs away from M&A

    Priceline Group’s president & CEO Darren Huston said that the company was focused on integrating its recent acquisitions, rather than continuing to do deals. The group has made five acquisitions over the past year, as competition with Expedia, which has also been active in the M&A field, has increased. Huston told Bloomberg: “Acquisitions happen once [...]
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    TripAdvisor trumps family

    Almost half of people in the UK now use TripAdvisor as their main source of inspiration prior to booking, ahead of family and friends, according to research from TNS, commissioned by Webloyalty. The study also found that TripAdvisor’s ‘book now’ function was rising in popularity, with 9% of those surveyed having used it. When booking, [...]