Issue 22

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    Luxury hotels take the power back

    A group of luxury hotels in London has become the latest collection of operators to join forces to create their own online booking platform. 5ivestarLondon comes weeks after the launch of RoomKey.com and includes not only luxury hotels but links to restaurants, local attractions and retailers specially chosen to appeal to the luxury traveller.  The [...]
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    Marriott signs Ctrip deal

    Marriott International and Ctrip have signed an agreement which will allow Marriott Rewards members to earn Ctrip points when they stay at any of the operator’s hotels. The two companies have also completed the connectivity between Marriott and the online travel agent, which will allow Ctrip customers to access Marriott’s inventory and rates in real [...]
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    ‘Creative destruction’ could benefit hotels

    The focus of online travel agents on price as their primary product differentiator could cost them consumers, according to a report from McKinsey. The study found that the sector had reached the next stage of its evolution and some “creative destruction” was required. For hotels, this is expected to open up an opportunity to increase [...]
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    International trade buoys Priceline, warns on growth

    Priceline saw its fourth-quarter results boosted by growth in its international business and said that it would continue to expand its global estate. The company forecast revenue growth of 22% to 27% for the first quarter, however, in a call to analysts, president & CEO Jeffery H. Boyd warned: “We expect growth rates to decelerate [...]
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    TripAdvisor pulls new ratings system

    TripAdvisor has removed a new ratings system days after introducing it, amid concerns that it would encourage “anonymous bullying”. The new system allowed users to post a rating out of five, with no need to leave a review. The decision by TripAdvisor to take the system down following industry outrage indicates the increasing willingness of [...]