Issue 21

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    Amadeus continues to diversify

    Amadeus said that it would continue to pursue growth in its IT solutions business as it continued to diversify its offering. The comments were made as the company announced its full-year results, which saw a 5.8% increase in revenue. The results were released as data from Pegasus Solutions showed a fall in bookings through GDS [...]
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    Elong looks to discounting

    Elong said in its fourth-quarter results that it would seek to tackle increased competition online in China by promoting its “heavily discounted” Group Buy product. The company, which saw fourth-quarter room nights grow 50% year-on-year to 2.6 million, said that it would seek to offer more domestic hotels and “aggressively attract” online customers as it [...]
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    Brand.com sites continue to lag

    Seventy per cent of travellers are frustrated when booking online, according to new study released by Amadeus, entitled Empowering inspiration: the future of travel search. The report found that general search engines were the most commonly used websites for travel planning, with the exception of the US, where online travel agents were more common. Hotel [...]
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    Best Western backs Facebook sales

    Best Western International has announced plans to further embrace social media by adding a new booking capability that allows travellers to reserve hotel rooms on its Facebook page. The company is the latest international chain to allow guests to book through the platform, hoping that that there is more to Facebook than just marketing. Best [...]
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    Hotels plan TripAdvisor response

    Eighty-seven per cent of hotel owners or managers are planning to respond to TripAdvisor reviews this year, according to TripAdvisor’s 2012 Industry Index. The figure marks a considerable leap for operators, with TripAdvisor’s own data showing that only 15% of property reviews currently have management responses, indicating either a lack of faith or a lack [...]