Issue 21: 9th June 2014

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    Starwood breaks through Glass

    Starwood Hotels & Resorts has become the first operator to announce an app for use with Google Glass. The SPG app will allow members of the group’s loyalty programme to search and book hotels as well as checking their account information. “Travelers are more tech-savvy than ever before, and wearable technology is the newest platform [...]
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    Google makes case for local

    Eighty per cent of respondents to a Google survey wanted adverts to be targeted to their post code code, city and/or immediate surroundings. The study illustrated how the drive towards local was growing, a trend which hotels should be able to capitalise on, circumventing the online travel agents by using their home advantage. The study, [...]
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    Airbnb upgrades Concierge

    Airbnb is reported to be trialing an upgraded version of its Concierge service, which will give guests access to knowledgable locals in their host cities. The Local Companion product allows guests to book services, such as tickets for sporting events, without leaving the group’s app. According to reports, Local Companion allows guests to ask locals [...]
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    Consumers create content, says Meeker

    Mobile devices accounted for 25% of total web usage last year, compared to 14% in 2012, according to the annual Internet trends report from KPCB analyst Mary Meeker. The influential study found that the majority of content being consumed was now created by consumers, suggesting that hotel companies wishing to drive their own channels need [...]
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    Booking.com hit by French rate parity complaint

    The French economy minister Arnaud Montebourg has filed a legal complaint against Booking.com, accusing the online travel agent of anti-competitive business practices against hotels. The move comes after a similar complaint last year against Expedia in the country, made by the hoteliers’ union. The complaint alleges that hotels are prevented from offering customers prices lower [...]