Issue 2: 18th January 2013

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    Head to the clouds

    Hotels are being encouraged to consider open source software to experience all the benefits of cloud computing without the associated risks. A new report comes as hotels’ data security continues to be an issue, with last year’s apparent breach at Wyndham the latest in a series of events which suggest hotels would be wise to [...]
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    Amex to ‘evolve’

    American Express has announced plans to cut 5,400 jobs, mostly in its travel services, as a result of changing booking patterns. The news came as the company reported a 47% drop in fourth-quarter profit, with CEO Kenneth Chenault commenting that corporate travel had “changed more dramatically over the years than any part of the business”. [...]
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    Secret service

    Opaque booking websites such as Expedia’s Hotwire.com and Lastminute.com’s Top Secret are reported to be growing in popularity. The sites appeal to consumers looking for a good deal during on-going economic uncertainty and also give hotels a route by which they can sell distressed inventory without compromising their brands by publicly discounting. Hotwire.com reported last [...]
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    Search engine power grows

    Consumers are reaching hospitality websites via search engines, according to a report from iPerceptions and the Hospitality Sales and Marketing Association International. The study underlined the importance of search engine optimisation and a good relationship with Google, particularly in the light of its growing interest in the travel sector. The study, entitled ‘Online Satisfaction and [...]
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    Orbitz vs Goliath

    Orbitz saw its share price fall by 10% after announcing that the group’s CFO had resigned after only two months in the job. The news has led to speculation that the company is stalling, with fears that the online travel agency market is becoming polarised as the big players get bigger and the small struggle. [...]