Issue 15

    0

    The future’s bright, the future’s personal

    The latest study commissioned by Amadeus has reported how new technologies and social change are expected to transform travel by 2020. The report, entitled ‘From Chaos to Collaboration’, focuses largely on changes that were likely to affect travellers while in transit, but also included the expected impact of mobile technologies and increased personalisation. The study, [...]
    0

    Four Seasons increases digital engagement

    Four Seasons Hotels and Resorts last week announced the re-launch of its brand.com website, after an $18m investment, to include increased ease of booking and personalisation. The re-launch was announced along with the release of a study conducted by the group, which reported that “78% of the affluent participate in social networking sites, with more [...]
    0

    Expedia launches verified reviews

    Expedia has become the latest website to offer verified customer reviews, following similar moves by several hotel chains including Starwood Hotels & Resorts. The move came as TripAdvisor, which has on-going issues around its unverified content which have been well documented in previous issues of HA DT, was spun off from the Expedia Inc. group [...]
    0

    Travelodge signs Amadeus deal

    Travelodge has signed a distribution deal with global GDS Amadeus, which will see its more than 490 hotels available to travel agents through the Hotels Plus booking tool. The move marks an expansion for Travelodge from its web-only policy, giving it access to travel agents and their increased global reach. Amadeus added that the deal [...]
    0

    Operators hope Room Key will unlock OTAs

    Last week saw the launch of Room Key, the hotel operators’ strongest effort yet to tackle the dominance of the online travel agents. Choice Hotels International, Hilton Worldwide, Hyatt Hotels, InterContinental Hotels Group, Marriott International and Wyndham Worldwide have all come together to found the venture.  The success of Room Key will depend on its [...]