Issue 1: 11th January 2013

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    Seoul hotel unlocks smartkey

    A hotel in Korea has launched what it claims is the world’s first smart hotel key. A smartphone which the hotel provides on check-in allows the guests to access the room as well as the lights, television and temperature within it. Although guests must currently replace the smartphone if they lose it on their travels, [...]
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    Marriott bucks review trend

    Marriott International is reported to have decided not to include user reviews on its brand.com websites, despite their adoption by an increasing number of rival operators. The company said that it felt one negative review could unduly influence the consumer, in contradiction to the theory of the ‘wisdom of crowds’ put forward by sites such [...]
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    Google beats antitrust claims

    The Federal Trade Commission has ruled that Google does not manipulate its search results to the disadvantage of competitors. Google has agreed to make some minor changes to its practices relating to search advertising. In addition, it will give websites the chance to opt-out of having their content displayed in search results, while still linking [...]
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    LodgeNet bankruptcy as guests entertain themselves

    LodgeNet Interactive has seen venture capital firm Colony Capital take control after filing for bankruptcy protection in the US. Colony will provide USD60m in new capital, which LodgeNet chairman Doug Bradbury said would allow the company to re-affirm “its position as the leading provider of interactive services to the hospitality and healthcare industries”. LodgeNet, which [...]
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    Expedia buys into meta-search

    Expedia has made two investments in meta-search in as many weeks, buying into Room 77 as well as taking a majority stake in Trivago. The acquisitions came shortly after Priceline acquired Kayak, suggesting that, although meta-search is no favourite of the consumer, it is popular with the online travel agents. Expedia has agreed to take [...]