From the monthly archives: "January 2016"
    0

    Sternlicht attacks Marriott

    Marriott International has come under attack from Barry Sternlicht, founder & former CEO of Starwood Hotels & Resorts. Discussing the group’s acquisition of his former company, Sternlicht said that chairman Bill Marriott “didn’t believe in the Internet”, or that “it would hurt us”. Sternlicht did, however, echo Marriott International’s president & CEO Arne Sorenson’s own [...]
    0

    BHA attacks ‘industrial’ sharing

    The British Hospitality Association has accused sharing platforms such as Airbnb of being ‘industrial in scale’ and ‘endangering the safety of the public’. The comments are counter to the view of the UK government, which has changed legislation to make it easier for businesses in the sharing economy to operate. British Hospitality Association CEO Ufi [...]
    0

    Hyatt hack hits global hotels

    Hyatt Hotels Corporation has revealed further details about the hack last year which affected its customer payments system. The company revealed that around 250 of its hotels were hit, with 100 in the US and the rest around the world, across a number of brands. The group said it had completed its investigation and found [...]
    0

    Travellers ‘addicted to mobile’

    Travellers rate their smartphones as the most indispensable item they carry with them when they travel, according to a study from Expedia and Egencia. The report underlines the growing importance of mobile booking and of providing adequate Wi-Fi to meet travellers’ needs. Smartphones were ranked as more important than toothbrushes, deodorant and a driver’s licence. [...]
    0

    Accor adds experience

    Accor Hotels has launched a series of ‘experience-based rewards’ for its loyalty programme members. The announcement came as research increasingly finds that loyalty is not engendered by points-based systems. Accor Hotels has launched The Elite Experience, which offers members the opportunity to experience “exclusive, tailored and memorable moments” using points accumulated as part of Le [...]
    0

    Ctrip goes to India

    Ctrip has made a USD180m investment in India-based online travel agent MakeMyTrip. The move is the latest in a series of acquisitions for Ctrip and comes as the company’s domestic market of China comes increasingly under pressure. The investment was made via convertible bonds. In addition, MakeMyTrip has granted Ctrip permission to acquire MakeMyTrip shares [...]
    0

    Loyalty ‘historically low’

    Hotel guests are suffering from a “lack of brand attachment”, with loyalty “historically low”, according to a study commissioned by Sabre Hospitality Solutions. The company said that a small increase in loyalty could translate into revenue growth and called on operators to personalise their programmes. A study created for the group by Forrester found that [...]
    0

    Ascott lists on Alitrip

    Serviced apartment operator The Ascott has announced that it will list its properties on Alitrip. The move follows last year’s investment in China-based sharing platform Tujia.com, as the company pursues growth in China. Lee Chee Koon, Ascott’s CEO, said: “Ascott is delighted to be the world’s first serviced residence company to form this global partnership [...]
    0

    BYO technology to Holiday Inn

    InterContinental Hotels Group has updated its Holiday Inn Express brand, with new features including smart TVs allowing guests to stream from personal devices. The company said that the changes had been made based on guest feedback, to meet the changing needs of today’s “Smart Travellers”. IHG said that the upgrades would allow “guests to enjoy [...]
    0

    Hotels fail keyword search

    Expedia was named as the most popular branded search term for US travellers planning their next trip, according to a study by SimilarWeb. No hotel brands featured in the Top 10, as online travel agents’ marketing spend keeps them front of the consumers’ mind. Expedia emerged as the most searched travel term online, generating 32.7 [...]