From the monthly archives: "April 2014"
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    TUI makes Google hire

    TUI Travel has announced the appointment of Dan Robb, Google’s industry head of travel, as the first digital marketing director for its mainstream sector. The appointment is the latest hire from the technology sphere for the hospitality sector, as it looks outside for expertise. Robb will join TUI on I July and will target driving [...]
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    Airbnb to pay tax

    Airbnb has announced that it will start to collect occupancy tax on behalf of hosts in San Francisco. The company has come under increasing pressure in recent months from a number of jurisdictions, amid claims that hosts are avoiding paying tax. While current investigations in New York centre around income taxes, this latest announcement refers [...]
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    Personalisation driving loyalty

    Millennials define ‘service’ as ‘personalisation’, according to a blog post by Arne Sorenson, president and CEO at Marriott International. The comments come as the sector increasingly focuses on the role of personalisation in customer loyalty, most recently in InterContinental Hotels Group’s 3D study. Sorenson wrote: “Millennials … report far more willingness than older generations to [...]
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    Growth for credit card-free site

    Palestinian-based hotel booking site Yamsafer announced that it seen web traffic rise sharply since introducing credit card less bookings. The site, which launched in 2011 providing hotel booking in the Middle East & Turkey, is considering further expansion, to meet demand for credit card less transactions online. On the company’s website, ‘cardless’ hotels are given [...]