From the monthly archives: "February 2014"
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    Issue 8: 24th February 2014

    Ctrip, Orbitz making progress Ctrip and Orbitz both hailed their fourth-quarter results, with revenues up as hotel room night sales continued to grow. Both companies said that they would increase focus on the mobile part of their businesses, with both planning to accelerate investment in the sector. Read more Hotel operators mobilise mobile Starwood [...]
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    Travellers need reviews to book

    The majority of TripAdvisor users read between six and 12 reviews before choosing a hotel, according to research commissioned by the company. The study found the more than half of travellers were not willing to book a hotel until they had read reviews, reaffirming the importance of TripAdvisor for hotels. The survey of 12,225 people, [...]
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    Airbnb backed in Amsterdam

    Amsterdam City Council has approved a new policy that will make it easier for residents to rent out their homes using Airbnb. The company described it as “great news for the Airbnb community in Amsterdam”, after a year in which the company has found itself under investigation in jurisdictions around the world. Prior to the [...]
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    Booking launches European campaign

    Booking.com has launched its first European offline advertising campaign, making an unspecified spend, starting with the UK. The move comes a year after parent Priceline launched a campaign for the brand in the US. The brand said that it had made the decision to launch its European advertising push in the UK, “due to increased [...]
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    Hotel operators mobilise mobile

    Starwood Hotels & Resorts used its fourth-quarter results to emphasise the role mobile was playing in its distribution strategy, with the group forecasting that this year more guests would reach it through smartphone or tablet than from desktops. The company is currently trialing mobile check-in, joining Marriott International, which announced that it was rolling out [...]
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    Ctrip, Orbitz making progress

    Ctrip and Orbitz both hailed their fourth-quarter results, with revenues up as hotel room night sales continued to grow. Both companies said that they would increase focus on the mobile part of their businesses, with both planning to accelerate investment in the sector. Orbitz said that in the last couple of years it had invested [...]
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    Issue 7: 17th February 2014

    Expedia gets media boost Expedia said that it had seen its media division drive “strong revenue growth” in the fourth quarter, alongside its Trivago brand. The company was confident looking into the new year, as room night growth accelerated and the group put last year’s warnings over competition behind it. Read more Google settles [...]
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    MakeMyTrip’s global move

    India-based MakeMyTrip has acquired EasyToBook.com for a total of USD5m, opening the online travel agent up to the European and North America markets. The company is also expected to benefit from last week’s decision by the Indian government to loosen visa restrictions for visitors to the country. Established in 2004, EasyToBook offers its customers online [...]
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    TripAdvisor gets personal

    TripAdvisor said that it was planning to offer a more personalised service for consumers to use during their trips. The news came as a couple in Scotland lost a legal bid to force TripAdvisor to disclose reviewers’ contact details, safeguarding the company’s core principle of anonymous user reviews. Speaking at an earnings call for the [...]
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    Credit card breach highlights franchise risk

    White Lodging, a management company with hotels franchised across a number of hotel brands, said that it had seen a number of credit card breaches at food and beverage outlets at 14 hotels. The issue illustrated the importance of operators ensuring that all points of contact with the customer were secure, even those out of [...]