From the monthly archives: "October 2011"
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    Issue 6

    Starwood embraces guest reviews Starwood Hotels & Resorts has announced plans to feature hotel reviews posted by loyalty club members on its brand.com websites. The move follows the inclusion of TripAdvisor reviews by competitors including Accor and Premier Inn. However, for Starwood, there is a particular challenge in persuading consumers that these reviews are credible [...]
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    Travelzoo making a good deal on deals

    Travel deal site Travelzoo last week reported better-than-expected quarterly results, with revenue up 40% to $38.7m. The company credited the increase to a 14% rise in subscriptions to its travel deals newsletter, as consumers continue search for bargains. However the group is now expanding its product offering, running the risk of losing the niche appeal [...]
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    Worldhotels agrees deal with TripAdvisor

    Last week saw Worldhotels announced that it will promote TripAdvisor's Business Listings Programme to its members. The scheme allows hotels to increase their exposure to TripAdvisor’s visitors by adding their direct contact information (telephone number, email and brand.com site address) to their TripAdvisor listing, as well as include special offers on high visibility pages, all [...]
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    Treating your house like a hotel

    After launching in the US, the peer-to-peer apartment rental market is coming to Europe, offering an alternative to hotels for consumers looking for value, rather than brands, when they are away from home. Taking on both hotels and serviced apartments, brands such as AirBnB  – which has expanded from the US – and HouseTrip are [...]
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    Independent OTA seeks to shake up market

    January 2012 will see the launch of Global Hotel Exchange, a new, independent, online travel agency which promises to offer cost-free distribution to hotels facing ever-rising fees and commissions. The OTA will instead charge the consumer a small booking fee, allowing hotels to pass on savings in the form of lower rates. While a simple [...]
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    Starwood embraces guest reviews

    Starwood Hotels & Resorts has announced plans to feature hotel reviews posted by loyalty club members on its brand.com websites. The move follows the inclusion of TripAdvisor reviews by competitors including Accor and Premier Inn. However, for Starwood, there is a particular challenge in persuading consumers that these reviews are credible and unbiased. Starwood told [...]
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    Issue 5

    Booking.com increases hold on European hotel distribution Booking.com now accounts for 50% of online reservations in Europe, according to a survey conducted by Susquehanna Financial Group. While the site owes its success to its reputation as a supplier friendly low-cost distribution channel for hotels, there are fears that its increasing dominance could result in it [...]
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    OTAs speak out against ATOL reforms

    The online travel agents’ juggernaut looks at risk of being slowed down as the UK government’s ATOL (Air Travel Organisers' Licence) reform plans come closer. The European Technology and Travel Services Association has written to transport secretary Philip Hammond to register “strong concerns” about the changes, in particular those which give consumers a two-day cooling-off [...]
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    Insurance gets social or social gets insurance?

    With celebrities insuring their hands, hair and who-knows-what to protect against loss of future earnings, there appears to be nothing for which the insurance sector will not offer a policy. The latest product gives hotels the chance to limit the financial fallout from negative PR by compensating for damage to reputation, including that spread virally [...]
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    eBay to keep bidding on hotels

    When it comes to looking for a bargain, most shoppers go no further than eBay. Designer shoes, cars, taxidermy squirrels, it is the ultimate cost conscious shopper’s paradise. However successfully selling two weeks of holiday paradise has to date eluded the group, which has pulled back from initial forays into the leisure travel market. Nevertheless [...]